Details for client email login.
When you access an email account through a desktop email application such as “Microsoft Outlook 2000® for Windows®”, the email application will require specific information about your email account. You can use the auto-configure options below to attempt to automatically configure your email application. If the available options are not compatible with your application, you will need to use the Manual Settings information.
Secure SSL/TLS Settings
IMAP, POP3, and SMTP require authentication.
|Password:||Use the email account’s password.|
- IMAP email access coordinates between the server and your mail application. Messages that have been read/deleted/replied to will show up as such, both on the server and in the mail application.
- POP3 does not coordinate with the server. Messages marked as read/deleted/replied to in the mail application will not show up as such on the server. This means that future mail downloads with POP3 will show all messages as unread.
- Outgoing mail is sent using SMTP.
- We recommend using POP3 over SSL/TLS or IMAP over SSL/TLS since they provide increased security for your interactions with the remote mail server.
Our hosting is designed to by secure and compliant. Unfortunately many hosting providers do not take the same approach and many legacy systems follow poor practice and put your data at risk.
As part of our commitment to providing a secure service, we work to ensure our hosting passes PCI (Payment Card Industry) security scans and our operations adhere to the new EU GDPR requirements.
Because you may be migrating from a less secure host, it's possible that some reconfiguration of your services or processes may be required.
The information below will cover the most commonly seen issues when moving from a non PCI-compliant host to us.
|Email (SMTP, POP3, IMAP)||All connections to email services must be secure. Unencrypted or 'plaintext' sessions are not supported.|
|Email Sending (SMTP)||When sending email from email clients, via our hosting, SMTP authentication is required.|
|FTP||FTP requires Explicit Security (FTPES) for all connections.|
|SSH/SCP/SFTP||Authentication is only available via key-based auth for security reasons.|
|TLS 1.2+ Support on all secure connections||As mandated by PCI compliance and security best practices, all connections to secure protocols will only be supported over TLS1.2 or greater. Please see Microsoft Outlook - TLS 1.2+ article below on how this affects Outlook.|
Microsoft Outlook - TLS 1.2+
TLS 1.2 is required for our services
Versions of TLS 1.1 or below have known weaknesses and are considered insecure. The industry has been heavily deprecating the use of 1.0 for many years and to be PCI compliant, which all hosting services are, requires a minimum of TLS 1.2.
Outlook / Office
Microsoft have previously been slow to update their Office suite with support for TLS greater than v1.0 for versions of Windows earlier than 10.
Whilst there is now support built in to Windows 8.1, there is no support in 8.0 and so all users of 8.0 should upgrade to at least Windows 8.1 or 10.
Windows 7 requires updates to be installed in order to provide TLS 1.1 or greater support (including TLS 1.2 which our hosting requires).
Please see This Microsoft support document for details on how to update Windows 7. Please note: this Microsoft page was last updated: 3 Aug 2016
Any problems with this should be directed to your desktop support provider, we cannot provide advice on operating system configuration or updates.