023 8024 3044

023 8024 3432

023 8024 3044

023 8024 3432

Privacy Policy

This policy was updated on 24 May 2018

It’s important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. We’ve tried to keep it clear and concise, however if you do have any questions, please get in touch via email webteam@tlc-online.co.uk

Having your personal information allows us to do many things. We can accept your order, process your payment and deliver your printing.

Our Data Protection Policy

1. We will not collect or store any of your, personal information unless it is permitted or required by applicable law.

2. Any personal information we hold or process will be kept up-to-date, and destroyed as soon as the reason for its collection or processing has lapsed.

The Information We Collect

We collect information to provide, maintain, and improve our products and services. The data we collect can help us in simple ways, such as having a contact phone number to communicate an issue with your order, as well as more complex ways, such as helping us identify any difficulties when using our website, or helping us determine which new products you would like to buy from us. Below we have listed full details on the information we collect, why we collect it, and the ways we use it.

When you place an order with us, we collect personal information which allows us to process your purchase. We collect your name and address to identify you as a customer and deliver the item to you. We collect your email and telephone number to send you notifications.

If you supply your email address, even if you do not place an order with us, we will not pass your email address on to a third-party organisation. Your email address will not be used for any other purpose and will not be held on file by ourselves or any third-parties after the reason for collecting it has lapsed.

You have the right to:

  • Access your information
  • Withdraw any other type of consent
  • Request a copy of your personal information that we hold
  • Correct or update your information
  • Delete your personal information, or restrict how we use your information, unless we are legally obliged not to
  • Alter your personal information so you are not identifiable
  • Lodge a complaint with your local data protection authority

For more information on these rights, please contact us on webteam@tlc-online.co.uk

Third-Parties

We will never sell your details to any third-party organisations.

Cookies

What are cookies?

Cookies are text files that contain small pieces of information. They are stored on your computer, tablet or smartphone, and sent to your browser from our web server. Cookies are used by most websites to gather essential information to provide the user with the best experience.

Cookies ensure websites function as you expect them to: they identify which platform you’re using and display an optimised version of the website for that platform, they save your log in details, and they remember your language preferences.

Consent

Our Privacy Policy applies to TLC Online only.

Contact

If you have any queries about this Privacy Policy, or if the personal data we hold about you is not up to date, please contact us and the changes will be made to your information within 72 hours.

If you have any feedback on our website, please email webteam@tlc-online.co.uk

If you would like to make a complaint regarding our use of your personally identifiable information, we would appreciate if you could contact us using our email address:v webteam@tlc-online.co.uk We will endeavour to resolve any issues quickly and to your satisfaction. You also have the option to issue a complaint to the Information Commission Office (ICO) on +44 1625 545 700.

Changes to the Privacy Policy

Any changes we may make to our Privacy Policy will be posted on this page.

Update your information

If you would like to update your information at any time, please click on the link below and fill our our GDPR Form.

Our Address

TLC Online
35 Tristan Close,
Calshot,
Southampton,
Hampshire 
SO45 1BN

Call us

Telephone: 023 8024 3044
Telephone: 023 8024 3432
Mobile: 07900 501 352

Prefer to email us?

Social Media

Facebook: tlconlinemedia
Twitter: TLCWebteam

Our Address

Mon - Fri: 9.00am - 5.30pm
Sat:  9.00am - 12.00pm
Sunday:  CLOSED