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023 8024 3044

023 8024 3432

SOS Help

Help with your computer or website when you need it.

We can offer the following help


Having problems with your installed software?

HTML / CSS Websites

If you are having problems with your HTML Website, we can help.


Need help setting up your WordPress website and installing plugin's? 

How does it work?

You just need to download and run a simple program so that we can see and interact with your computer.

Just give us the 9-digit code from the software so that we can connect and start to help with your problem.

Our Support uses the same high-performance engine. Enjoy HD quality, sound, and fast connections.

Robust Security
All remote sessions are protected with TLS and 256-bit AES encryption.
All connections, file transfers, and management events are logged.

File Transfer
We can transfer and backup files for you to make sure your files are not lost.

While we are in your remote session, we can chat and help with other problems you may have with the computer.

Download the Remote Access Software

We need you to download a small program so that we can make a remote connection to your device.

Please click one of the links below to download the software. 

Launch the downloaded program.
It may be in your Downloads folder.

We then need you to give us the 9-digit number to connect.

When you want to end the support session, be sure to quit the program.

Our Address

TLC Online
35 Tristan Close,
SO45 1BN

Call us

Telephone: 023 8024 3044
Telephone: 023 8024 3432
Mobile: 07900 501 352

Prefer to email us?

Social Media

Facebook: tlconlinemedia
Twitter: TLCWebteam

Opening Times

Mon - Fri: 9.00am - 5.30pm
Sat:  9.00am - 12.00pm
Sunday:  CLOSED

We are Insured

We are Green

This website is hosted Green - checked by


Payment Options

File Transfer