Call: 023 8024 3044 / 023 8024 3432      Email: webteam@tlc-online.co.uk

SOS Help

Help with your computer or website when you need it.

We can offer the following help

Software

Having problems with your installed software?

HTML / CSS Websites

If you are having problems with your HTML Website, we can help.

WordPress

Need help setting up your WordPress website and installing plugin's? 

How does it work?

You just need to download and run a simple program so that we can see and interact with your computer.

Just give us the 9-digit code from the software so that we can connect and start to help with your problem.

Our Support uses the same high-performance engine. Enjoy HD quality, sound, and fast connections.

Robust Security
All remote sessions are protected with TLS and 256-bit AES encryption.
All connections, file transfers, and management events are logged.

File Transfer
We can transfer and backup files for you to make sure your files are not lost.

Chat
While we are in your remote session, we can chat and help with other problems you may have with the computer.

Get in contact with us

So that we can best help you, fill in the contact form and if you have a website problem, please let us have the full URL to the homepage and describe the problem you having.

Our SOS Service is available

Monday
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Tuesday
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Wednesday
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Thursday
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Friday
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Saturday
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SOS Contact Us Form

Please enter your name.
Please enter a valid email.
Please enter a valid phone number.
Please enter a subject.
Please enter a message.

Download the Remote Access Software

We need you to download a small program so that we can make a remote connection to your device.

Please click one of the links below to download the software. 

Launch the downloaded program.
It may be in your Downloads folder.

We then need you to give us the 9-digit number to connect.

When you want to end the support session, be sure to quit the program.

Get In Contact With Us

Our Address

TLC Online
35 Tristan Close
Calshot
Southampton
Hampshire
SO45 1BN

Call us

Telephone: 023 8024 3044
Telephone: 023 8024 3432
Mobile: 07900 501 352
Skype: tlc-online24-7

Prefer to email?

Social Media

FaceBook: tlconlinemedia
Twitter: TLCWebteam

Customer Service

Monday - Friday: 9.00am - 5.30pm
Saturday:  9.00am - 1.00pm
Sunday:  CLOSED

Insured

Professionally insured by PolicyBee
We have:
tick_imageProfessional indemnity
tick_imagePublic liability

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Payment Options

File Transfer